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Delivery and Tracking Your Parcel

Created: Sep 17, 2014

Delivery 

We use Royal Mail for UK delivery. Depending on the value of the order you will be able to choose from various delivery options at the Checkout stage online ranging from First Class to Special Delivery before 9am or 1pm.

Special Delivery needs to be signed for so we recommend you make the arrangements necessary to ensure someone is available to accept the delivery. We will send out a dispatch email the day before your order is delivered so you will know when to expect it. This email will also include your tracking number to trace your delivery.

All orders are sent out in unmarked packaging for your discretion, giving no indication of what is contained inside. Within that unmarked bag all jewellery is packaged in beautiful Alba Rose gift boxes.

For international orders we use FedEx for delivery, from time to time we may use other global delivery companies.

You can also select at the Checkout stage to 'Collect in store' these options are free. The person collecting the goods must have the same name as the order, unless arranged with us in advance, and they will be asked to provide identification for security purposes. 

 Tracking

Tracking your in-store order: On your printed receipt there will be an order number that you can enter into our tracking page to check it's progress: http://www.albarose.com/tracking

Tracking your order online:In your Order Confirmation email there will be a link to the tracking page on our website so you can check on its progress at any time. Here is the tracking page: http://www.albarose.com/tracking

If you do not have your receipt or Order Confirmation email then please give us a call on 0800 862 0762 or email us at info@albarose.com for an update.