How much is engraving for the inside rings?
The cost of engraving is £25 per ring.
Do I need to book an appointment to come to a store about our wedding rings/engagement ring?
No you don't need an appointment to come and visit us in store, but we suggest you book one if visiting us at busier times such as at the weekend so that there is someone ready for you and you are not kept waiting at all. You can book an appointment by giving us a call on 0800 862 0762 or emailing us at firstname.lastname@example.org.
Are all your products hallmarked?
Yes all our products are hallmarked, stamped at the Birmingham Assay Office. The marks included are:
Sponsor's Mark: The registered mark of the company that submitted the article for hallmarking,
Fineness Mark: Tells you the precious metal content, expressed in parts per thousand,
Assay Office Mark: Tells you which Assay Office tested and hallmarked the article.
Can I order over the telephone?
We are unable to take any payments over the phone for security reasons, but we will happily create your order at this end over the phone for you. We can then email you an online link to your tracking page where you can then pay the balance of your order online.
I would like to leave you a great review! What sites do you recommend?
Thank you! We love to hear from happy customers, so if you have a spare moment to leave us a review it would do us proud. The two most used sites for reviews currently are:
Trust Pilot - Facebook Login http://www.trustpilot.co.uk/evaluate/www.albarose.com
Review Centre - No login Required http://www.reviewcentre.com/add-211835.html
Why are your prices so much lower than other high street and internet jewellers?
We manufacture all of the jewellery in our own workshops, so we are able to offer them at the best possible price. We essentially offer a trade price to the public. We manufacture a lot of other jewellery for other jewellers in the UK which may be why you have seen the same product with a competitor at a higher price. You have basically come to the source by coming to Alba Rose.
What are the opening hours of your Bluewater store?
Our Bluewater store is open Monday to Friday from 10am to 9pm, Saturday from 9am to 9pm, and Sunday from 11am to 5pm.
What are the opening hours of your Norwich store?
Our Norwich store is open Monday to Wednesday from 9am to 6pm, Thursday from 9am to 8pm, Friday and Saturday from 9am to 7pm, and Sunday from 11am to 5pm.
What are the opening hours of your Rayleigh store?
Our Rayleigh store is open Mondays to Saturdays, 10am to 5pm.
Does my order come with a valuation?
Yes we send out a valuation with every order which you can use for insurance purposes.
Why is the price different today online than yesterday/last week/last month?
The price of precious metals and diamonds fluctuate, so our prices are updated twice a day in line with the precious metal rate, to ensure you always get the best possible price.
Is it possible to get a valuations for other jewellery not made by Alba Rose?
Yes we do valuations, for example for insurance purposes. This cost is £35 per item.
How do I know if you have received my order?
We will send you an Order Confirmation email within a few hours of you placing your order online. This will also give you a link to track your order on our website so you can check on its progress at any time. We will also send you an email the day we dispatch your order to you so you will know when to expect delivery.
Do you carry out jewellery repairs on non Alba Rose products?
Yes we are able to repair jewellery, please contact us on 0800 862 0762 or email@example.com to discuss your requirements.
What way round should I wear my Pear shaped ring?
There is no right or wrong way or strong tradition on which way the Pear diamond should face, so wear it however you prefer. Many wearers feel it is more flattering to the fingers with the diamond pointed towards the fingernails as this provides a slimming look for the fingers.